Delivery address for returns
Dunker & Junck GbR
Zum Meeschensee 37
D – 24558 Henstedt-Ulzburg
Fon +49 (0) 176 64691591
E-Mail info [at]

How does the return or exchange or how do I behave in a warranty case?

If you are not satisfied with a product purchased from us or if an item does not fit you, you can of course return it within 14 days to the above delivery address. If you want to exchange an item, you can send it back and simply order a new one. We are also happy to help you with warranty claims. Please send us an e-mail with pictures of the damage to:

Please note that we can only accept unused items in their original packaging. Make sure not to remove any labels or soil any items. The item must not show any signs of use.

Please do not send the product back to us freight collect or uninsured! The customer bears the shipping costs of the return. We recommend insured shipping with a tracking number. Please get a return receipt and keep it in a safe place to prove your return in case of loss.

Please enclose your completed return note/delivery bill or a similar note with the return shipment. If the return slip is missing or incomplete, the return may not be processed. Upon arrival of your return at our logistics center, your return will be processed according to the information you provide on the return shipping label. Please note that this process can take up to two weeks. For refunds of orders with the payment method prepayment, the amount will be refunded to your checking account. For orders with Paypal, the corresponding amount will be refunded to your Paypal account. For orders with the payment methods direct debit and credit card, we will direct the payment through PayPal to the account you used. The duration of the repayment is up to 16 days and can’t be influenced by us. In case of problems please contact PayPal directly.

Information about warranty and guarantees

The warranty period is 24 months on the purchased products and begins with delivery of the goods. Excluded from the warranty are damages that are due to natural wear and tear or improper use.

Beyond the statutory warranty provisions, no guarantees are assumed with regard to the delivered goods or services, unless a guarantee is expressly granted in writing.

Special notes

Your right of withdrawal according to our terms and conditions expires prematurely if the contract is completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.

Download return form

  • Es befinden sich keine Produkte im Warenkorb.
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